Ticketing & issue tracking, explained
Everything worth knowing about ticketing systems and issue trackers: the basics, who they are for, how Tickably compares, and the features that make tracking work pleasant instead of painful.
Guides
What is a ticketing system?
A plain-English guide to ticketing systems: what they are, how they work, and how to pick one that your team and clients actually enjoy using.
Read more →What is an issue tracker?
Issue trackers, bug trackers and ticketing tools, explained simply. Learn what an issue tracker does and when a lightweight one is all you need.
Read more →Ticketing system vs issue tracker
Ticketing system, issue tracker, help desk: what is the real difference, and which one do you actually need? A short, honest comparison.
Read more →How to set up a ticketing system
A practical, five-minute guide to setting up a ticketing system: projects, statuses, roles, and inviting your team and clients without the headache.
Read more →Ticket statuses and workflows
What ticket statuses to use, how to design a simple workflow, and why a "completed" status powers handy things like auto-archiving old tickets.
Read more →Ticketing best practices for small teams
Simple, practical best practices for running a ticketing system in a small team: keep it light, write clear tickets, and let the board be the truth.
Read more →Bug tracking for small teams
How small teams track bugs without drowning in process. A simple bug-tracking approach that captures defects fast and actually gets them fixed.
Read more →Giving clients a ticket portal
Give clients a clean place to open and follow tickets without seeing your internal work. A practical guide to client portals done simply.
Read more →Use cases
A ticketing system for small business
A simple, free ticketing system built for small businesses. Track requests, support and tasks in one place without enterprise cost or complexity.
Read more →A ticketing system for agencies
A ticketing system built for agencies and studios: per-client projects, client portals, internal tickets and a calm place for every request.
Read more →A ticketing system for freelancers
A free, simple ticketing system for freelancers. Look professional, keep client requests organised, and stop losing work in your inbox.
Read more →A ticketing system for startups
A fast, free ticketing system for startups. Track bugs, requests and tasks without the process overhead that slows a young team down.
Read more →A ticketing system for internal IT
A simple internal IT ticketing system. Let staff report issues, route requests, and keep a clear history without a clunky enterprise help desk.
Read more →An issue tracker for software teams
A lightweight issue tracker for software teams. Track bugs and tasks per project, reference them by number, and let AI agents help manage the backlog.
Read more →A ticketing system for nonprofits
A free ticketing system for nonprofits. Coordinate volunteers, track requests and keep programs organised without spending donor money on software.
Read more →Comparisons
A simple Jira alternative
Looking for a simple Jira alternative? Track tickets and bugs without sprints, story points or a three-day course. Free, fast and friendly.
Read more →A free ticketing system, actually free
A genuinely free ticketing system: unlimited projects, tickets and clients, no credit card, no crippled trial. Free as the plan, not as the bait.
Read more →Lightweight help desk software
Lightweight help desk software for teams that want to answer requests without a bloated, expensive support suite. Simple, free and friendly.
Read more →A Trello alternative for bug tracking
Outgrowing Trello for bugs and tickets? Get real statuses, priorities, per-project numbers and a history, while staying just as simple to use.
Read more →A Zendesk alternative for small teams
A simpler, free Zendesk alternative for small teams. Handle support requests with client access and notifications, minus the enterprise price tag.
Read more →Features
AI ticketing with MCP
Connect an AI agent to your tickets with MCP. Let Claude or any MCP client list, create, update, assign and reply to tickets in your project.
Read more →Public read-only project boards
Share a project as a public read-only board. Let anyone follow your tickets and roadmap with a link, without an account and without editing rights.
Read more →Calendar view for dated tickets
See tickets by due date in a calendar view. Switch between week, month and year ranges, or subscribe from any calendar app.
Read more →Ticketing with client access built in
A ticketing system with built-in client access. Give clients a scoped view to open and follow their own tickets, with internal work kept private.
Read more →One-time secret sharing
Share sensitive text with a password-protected link that reveals its value once, then disables itself automatically.
Read more →Share large project files securely
Upload large project files directly to private storage and create public download links that expire automatically.
Read more →Public helpdesk intake without accounts
Turn any project into a public helpdesk where people submit and follow requests without creating an account.
Read more →A practical REST API for ticketing
Automate Tickably through a documented REST API for companies, project members, tickets, replies, todos, notes, statuses and phases.
Read more →Secure ticketing with 2FA
Keep your tickets secure with optional two-factor authentication. Add a second step at sign-in with any authenticator app, in a couple of taps.
Read more →Ready to try it?
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