A ticketing system for agencies
One tidy home for every client, every request.
Agencies and studios live or die by how well they juggle client requests. Without a system, every project becomes a swamp of emails, Slack pings and "did we ever do that?" An agency-friendly ticketing system gives each client their own board and keeps your internal work separate from what they see.
A project per client, walls between them
Each client gets their own project. Clients only ever see their own project, never each other's, and never your internal notes. That isolation is not a feature you bolt on later, it should be how the tool works by default.
Internal tickets your client never sees
Some tickets are not for the client: internal QA, billing reminders, "chase the missing brand assets". Mark those internal and your team sees them while the client does not. The same board serves both audiences cleanly.
Share a roadmap when it helps
Sometimes openness builds trust. A public read-only link lets a client, or the world, follow a project board without an account and without being able to change anything. Handy for public roadmaps and shared bug lists.
Why Tickably
Tickably is free, friendly ticketing for teams and their clients.
- Per-client projects with strict isolation between clients.
- Client role: they see their project, you see everything.
- Internal tickets stay invisible to clients.
- Optional public read-only boards for roadmaps and shared lists.
Frequently asked questions
Can each client have their own space?
Yes. Give each client their own project. They only see the project they are in, fully walled off from your other clients.
How do I keep internal notes private?
Mark a ticket as internal. Your team sees it; clients never do.