Ticketing with client access built in
Clients in the loop, internals out of sight.
Client access should not be a bolt-on or a premium add-on. If you work with clients, letting them open and follow their own tickets is core, not a luxury. A ticketing system with client access built in gives each client a scoped, friendly view from day one.
Scoped by role, automatically
A client is a role. People with it see only the project they belong to and only the tickets in it. They can open tickets and reply, but they never see other clients, and they never see tickets you have marked internal.
Less email, more clarity
When clients raise requests as tickets, those requests arrive structured and stay visible. The endless "any update?" emails fade away because the client can simply look. Everyone shares one source of truth.
Files where the conversation happens
Attach files to a ticket or directly to a reply. Images appear as thumbnails in the conversation and open in a full-screen preview. Videos open in the same viewer, while other files remain simple downloads.
Friendly, not intimidating
The view a client sees is calm and obvious. No enterprise dashboard, no controls they will never use. Just their project, their tickets, and a clear sense that their request is handled.
Why Tickably
Tickably is free, friendly ticketing for teams and their clients.
- Client role included, not a paid add-on.
- Each client scoped to only their own project.
- Internal tickets stay invisible to clients.
- Images, videos and files stay with the reply they explain.
- Clients open and follow tickets with zero training.
Frequently asked questions
Do clients need their own license?
No. Clients are included free and are never counted as billable seats.
Can clients see internal discussion?
No. Anything marked internal is visible to your team only.