Giving clients a ticket portal
A calm window into their project, and only theirs.
If you do work for clients, you have felt the pain of requests arriving by email, text, voice note and carrier pigeon. A client portal fixes that by giving each client one tidy place to open tickets and watch them progress, without exposing your internal chatter.
What a client should and should not see
Clients should see their own project, the tickets in it, and the conversation on each one. They should not see other clients, your internal-only notes, or work that is not theirs. The right tool draws that line for you with roles.
Internal tickets, the ones you do not want clients reading, should simply be invisible to them, while your team sees everything.
Let clients help themselves
A good portal lets clients open their own tickets and reply in the thread, so requests arrive structured instead of scattered. They follow status changes without having to email "any update?" every few days.
Keep it friendly
Clients are not project managers. The portal they see should be calm and obvious, not a wall of enterprise controls. Friendly beats powerful when the person on the other end just wants to know their request is handled.
Why Tickably
Tickably is free, friendly ticketing for teams and their clients.
- Per-project client role: they see their project, nothing else.
- Internal tickets stay hidden from clients automatically.
- Clients open tickets and follow progress without training.
- Optional public read-only links when you want to share even more openly.
Frequently asked questions
Will clients see my other clients?
No. A client only ever sees the project they are a member of, and only the tickets in it.
Can I keep some tickets internal?
Yes. Mark a ticket internal and it is visible to your team only, never to clients.