A Zendesk alternative for small teams
Support, sized for a small team.
Zendesk is a serious support platform built for serious support operations. If you are a small team handling a manageable stream of requests, you are paying for, and navigating, a lot of machinery you do not use. A simpler alternative covers the support basics without the platform-sized commitment.
The support basics, done simply
Receive requests as tickets, assign them, reply in a thread, and track them to done. Notifications keep the right people in the loop. For a small team, that is the job, and it does not require an enterprise suite.
Give customers a clean view
A client role lets the people raising requests open and follow their own, in a calm portal that shows only their work. No training, no confusion, no exposure to your internal notes.
Priced for reality
Small teams should not carry enterprise pricing for a modest support need. Free, with everything included, means support stops being a line item and starts being just something you do well.
Why Tickably
Tickably is free, friendly ticketing for teams and their clients.
- The support essentials without the platform overhead.
- Client portal for the people raising requests.
- Per-person, per-project email notifications.
- Free, instead of enterprise per-agent pricing.
Frequently asked questions
Is this a full Zendesk replacement?
For large support operations, no. For small teams that need clean, simple support ticketing, it covers the essentials without the cost or complexity.
Can customers see only their own tickets?
Yes. The client role scopes them to their own project and tickets only.