AI ticketing with MCP
Hand your tickets a hardworking intern that never forgets.
The Model Context Protocol, or MCP, is a standard way for AI agents to plug into tools. When your ticketing system speaks MCP, an AI agent can actually do the work: read your tickets, file new ones, update statuses, assign people and reply, all by itself.
Every project gets its own MCP link. Hand it to Claude or any MCP-capable agent and tell it what you want done.
What an agent can do
Through MCP an agent can list and search tickets, open a ticket from a description, update its status or priority, assign it to a teammate, leave replies, and even manage files and the project's statuses. It is the same set of actions a person has, available to your automation.
Say "close everything that is done and ping me about the urgent stuff" and go get a coffee. It is like hiring an intern who never forgets and works for free.
Scoped and secure
Each project has its own MCP link, and it acts with a specific identity and role, so an agent can only do what that role allows. The link is the project's secret, shared like a password, and you can turn it off or regenerate it any time.
Real workflows
File tickets automatically from failing tests. Triage an overnight flood of bug reports. Summarise a project's open work each morning. Anything you would ask a teammate to do with tickets, you can ask an agent to do through MCP.
Why Tickably
Tickably is free, friendly ticketing for teams and their clients.
- A per-project MCP endpoint, ready for any MCP client.
- Agents can list, create, update, assign, reply and manage files.
- Scoped by role, with a secret link you control.
- Turn it on or off, and regenerate the link, whenever you like.
Frequently asked questions
What is MCP?
The Model Context Protocol, a standard that lets AI agents connect to tools. With it, an agent can manage your tickets directly.
Is it safe to give an agent access?
The MCP link is scoped to one project and acts with a defined role. You can disable or regenerate it at any time.